More than a decade later, our 2013 Best of HomeAdvisor recognition still shapes how we serve Maryland customers. Here is what the award meant — and means.
Winner of the 2013 Best of HomeAdvisor Award: A Look Back: the full article follows, written by the owner from jobs across Maryland.
Call 410-979-2355 for a free quote.
In 2013, Maryland Carpet Cleaning Services LLC was named a Best of HomeAdvisor award winner. More than a decade later, that recognition still shapes how we approach every job. This is a look back at what the award meant, what it took to earn it, and why those same standards still drive our work today across Maryland.
HomeAdvisor's "Best of" recognition is not a casual marketing badge. To qualify in 2013, a service company had to:
For a small family-owned business in Maryland, hitting all of those marks meant doing right by every customer, every time — for an entire year. There was no way to game the system.
Being recognized publicly for the work we were already doing privately validated the way we run our business. We had always operated on a few simple principles:
The award confirmed that customers noticed those choices. And it gave us motivation to keep raising the bar.
A lot has changed in the carpet cleaning industry over the past decade:
The fundamentals are still the fundamentals:
Looking back at the years since 2013, a few patterns stand out:
1. Repeat customers are everything.
Many of the homes we cleaned in 2013 are homes we still clean today. Those long relationships are built on consistency — same quality, same honesty, every visit.
2. Word-of-mouth still rules in Maryland.
Despite all the digital marketing channels available, the strongest source of new customers in Baltimore County and the surrounding area is still neighbors recommending us to neighbors.
3. Doing right by people is a long-term strategy.
We have lost short-term jobs by quoting honestly when a competitor lowballed. Almost every one of those customers came back a year later — usually after a bad experience with the cheaper option — and became loyal customers for years.
4. The quality of work matters more than the volume.
We have always preferred to do fewer jobs really well rather than chase volume. That choice has built a reputation that lasts.
If you are evaluating carpet cleaners in Maryland, here is what to look for — beyond awards and badges:
The 2013 award was a milestone, but it was never the destination. Every job we do today is judged by the same standards: did we treat the customer right, did we deliver excellent work, and would they call us again?
Maryland Carpet Cleaning Services LLC is still family-owned, still based locally, and still focused on doing the best work for every customer who calls. If you are ready to experience the kind of service that earns long-term loyalty, call 410-979-2355 for a free quote. We would be honored to add your home to the long list of Maryland families who trust us with their carpets.